Policies

Our clients are a big part of what makes Smoothwater great, making it a genuine pleasure to provide the excellent service and personalized attention that we are known for.

You rely on us to provide high quality wilderness experiences; we rely on you to follow through with your plans. For a small seasonal business in a remote area, cancelled reservations are hard to recover.

These policies help us to welcome guests back, summer after summer. 

Outfitting & Lodge

  • We require a 50% deposit at the time of booking. 

  • Reservations cancelled outside 30 days of arrival date will have their deposits refunded, less a 10% admin fee.  

  • Reservations cancelled within 30 days of arrival date will not have their deposit refunded. 

  • Reservations cancelled within 72 hours of arrival date will not have their deposits refunded, and will be charged the remaining balance. 

  • Refunds will not be given for early departures.

  • Renters are responsible to pay the full retail value of any equipment that is lost, stolen, or which they otherwise fail to return. Renters will pay, at Smoothwater's option, the repair cost or full retail value of any equipment that is damaged.

Shuttles

  • We require a 50% deposit at the time of booking.

  • Deposits for reservations cancelled outside 30 days of arrival date will be fully refunded, less a 10% admin fee. 

  • Deposits for reservations cancelled within 30 days of arrival date will not be refunded. 

Online Store

Return Policy

  • All art print orders are final sale - we do not accept returns.

  • Due to the hand made nature of screen prints, slight colour differences or imperfections may occur. We have made every effort to display the colours of our art prints accurately; however, computer monitors vary and colours may appear differently on your device.

Currency

  • Prices are shown in Canadian dollars.

Taxes & Duties

  • Sales taxes will be charged on orders shipping within Canada, at the applicable rate(s) of the province to which the order is being shipped.

  • Any applicable taxes and duties for US orders will be charged directly to the customer at the time of delivery, and are not included in your Smoothwater invoice.

Delivery Time Expectations

  • We ship on Mondays and Thursdays through Canada Post. Estimated delivery times are calculated from the date on which the order is shipped, not the date on which the order is placed.

Shipping Options

  • Regular Parcel (Canada): 3-8 business days

  • Xpresspost (Canada): 1-3 business days

  • Expedited Parcel (US): 4-5 business days