Policies

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We're so pleased to welcome you to our patch of the Temagami woods. As a small, seasonal business in a relatively remote area, cancellations affect us acutely. The following policies help us to welcome guests back, summer after summer. 

We require a 50% deposit at the time of booking. 

Reservations cancelled outside 14 days of arrival date will receive a full refund. 

Reservations cancelled within 14 days of arrival date will not be refunded. 

Reservations made for July and August will be subject to a charge equal to 100% of your reservation total, if cancelled within 48 hours of arrival date. If we are able to re-book any portion of your reservation, we will refund you the recovered amount.

Refunds will not be given for early departures.

Renters are responsible to pay the full retail value of any equipment that is lost, stolen, or which they otherwise fail to return. Renters will pay, at Smoothwater's option, the repair cost or full retail value of any equipment that is damaged.